NuPoint Messenger Admin VM lost

[tundranugget]

Mitel SX2000, L/W 32 R1.1; NuPoint Voice Mail, 4.23G.

An enthusiastic but uninformed "junior" tech has managed to trash the Admin Voice Mail account. I do not know how. She has somehow given it a new password. When I go into the message centre ("Welcome to the message Centre") and try to access the Admin voice mail box (8998); I hit "*" to get the prompt for the Admin password. I type in the new password and am told, repeatedly that I have 3 unplayed messages. Normally, at that point I would hit the "8" key followed by the "*" key to get into the admin functions. Now, it just asks me for a mail box number no matter what I do. I logged into the NuPoint Server, but cannot figure out what I have to do to recover my admin mailbox.

Any ideas?

 

[kwbMitel]

Nupoint 4.23G???

I know Centigram had a Box Circa 1988 around that SW level and the Nupoint is a migration of that product but...

That being said.

Have you checked the FCOS of the MB?
Have you Checked to make sure the Config still lists that MB as the admin MB.

Please confirm that SW load as well.

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Occam's Razor - All things being equal, the simplest solution is the right one.

 

[tundranugget]

Thanks. We finally asked the service provider to have a look. Had to call in some favors, but it saved me wasting most of my day off.

It is all OK now.