NuPoint Directory by name

[619Tech]

NuPoint directory by name is functioning and transferring to correct name. However it goes straight to the users MB without trying the extension first. I assume this is a Call Flow COS feature that needs enabling, but I can't find which one.

 

[Waldosworld]

Is the users mailbox set up as mailbox only "M" in treatment type, if so change to 1 for both Day and Night

 

[619Tech]

Could not find the "M" anywhere. I did find treament in Misc tab of the mailbix, day & night were unchecked; tried enabling and selecting 1, but it made no difference. I read in the help that dial-by-name transfers to the mailbox. I just assumed it tried the extension first, but that does not appear to be the case.

 

[Waldosworld]

The correct wording is mailbox note mailboxes programmed do not necessarily have extensions.
How are you testing the dial by name, ie externally through auto attendant?

 

[LoopyLou]

Dial by name can call the extension first. What it does would depend on how the line groups is programmed ( voicememo vs receptionist ) or if you are using call director how the call director is configured. As Waldo says if the voicemail box type is set to M ( mailbox only ) then it would go straight to the mailbox from an A/A.


I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

@619Tech - If you are using a Call Flow (Call Manager) to invoke DBN then the Receptionist/Voicememo/Treatments do not matter.

Once you select a digit in your call flow for the DBN there is an action that can be defined (Default is Blind Transfer).

Please verify if you are using Call Manager and if so, tell us what the action to take on digit match is.

**********************************************
What's most important is that you realise ... There is no spoon.

 

[619Tech]

Yes I am using a Call Flow; pressing 3 is a blind transfer to 6000 (VM HG), then caller is told they can dial an extension or press 3 (again)for DBN; I tried making 3 go to DBN directly, but call stays connected and I hear no DBN greeting audio/options.

NuPoint Config:
Group #1: "Voice Mail"
Module 1: Lines 0:0 0:1 0:2 0:3 0:4 0:5 0:6 0:7 0:8
Voice Recognition Conn: <none>
Application = [NUPOINT VOICE]
NP Call Director Interface
Dial plan = [4,4,a,4,4,4,4,4,3]
Administrator mbox # = [998]
General Greeting mbox # = []
Attendant mbox # = [999]
Transfer Call Box # = []
Wait Prompt = [Y]
Caller multiple messages enabled = [Y]
KEY_0 for attendant transfer during greeting = [N]
Disconnect string = []
Pre-company name string = []
Pre-mailbox greeting string = []
Passcode Length Min = [4], Max = [10]
"6" Key Operator Transfer Dial String = []
"6" Key Operator Transfer pre-Dial String = []
Start of day = [08:00 AM], End of day = [05:00 PM], Days of Week = [DDDDDNN]
Passcode trip count = [5], Passcode trip period = [24]
Dial-by-name: Last First = [Y], Match Threshold = [3], Exact = [Y]
Suppress Number = [N], Single Digit Access = [N]
Delay Before Answer = [50]
E-mail Transfer String = []
Allow Dial an Extension for callers = [Y], users = [Y]
Analog Networking: Call Setup timeout = [6]
International Access Code = [], Country code = []
Area/City code = [], 1plus dialing = []
Area/City code is dialed with Local Telephone Number = [N]
Telephone number = [], Loop-back Test Mailbox = []
Name Greet Quality = [0], Message Quality = [0]
Pre-DN = [S+], Post-DN = [+H], Connect = [], Serial = [S+]
Return = [S+], Return call reject = [++], Reorder Action = [0H]
PBX dial plan = [4,4,4,4,4,4,4,4,3]
Offsets = [0,0,0,0,0,0,0,0,0]
Deleted digits = [0,0,0,0,0,0,0,0,0]
Timeout for receipt of first DTMF digit (.1 seconds) = [0]
Greet/Name = [G], PBX console operation = [N]
Day operator = [0H], Night operator = [0H]
Attendant extension = [0]
TDD - Dialtone detect time = [0]
TDD - Minimum Dialtone Detect Power = [0]
TDD - Play delay after DTMF detect = [0]

 

[kwbMitel]

The data you've posted above has nothing to do with call flows as I alluded to earlier.

Pressing 3 is a blind transfer to 6000 - Fine

Then they are told they can press 3 again for DBN - What is providing this greeting? Mailbox/Callflow/Other?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[619Tech]

@kwbMitel - sorry for the config info, it was meant more for LoopyLou. After pressing 3, the caller hears the open hours greeting.

 

[kwbMitel]

After pressing 3 the caller hears the open hours greeting."

This does not answer my question.

What is providing this greeting? Mailbox/Callflow/Other?

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

Think based on your line group programming calls to the line group would go directly to a mailbox. However if a call director is in play it would be controlling what you are seeing happening.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[619Tech]

The open hours greeting being played was the greeting we recorded in the admin MB to be played during regular business hours.

 

[619Tech]

I just revisited call flow. digit 3 is a blind transfer to VM; if I change it to DBN: match=blind xfr, no match=attnd, and I call in and select 3, I hear no audio for 90 seconds, then xfr to attn.

 

[LoopyLou]

Would suggest you supply the info kwbMitel is asking for i.e what is the answer point. Can you show the programming for the call flow?

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[619Tech]

I thought I answered the question already. Above the NuPoint config, I mentioned pressing 3 in the call flow is a blind transfer to the VM HG; it is then answered by the open hours greeting recorded in the admin MB.