Nupoint Call Flows for holidays

[kwbMitel]

In the centigram days with call agent we were able to schedule specific holidays to go to specific call boxes

With nupoint the schedule only says on off and does not appear to be more flexible than that

My customer is comming from a call pilot where they had 30 special greetings pre-recorded for activation

I do not want to nest 30 schedules, is there some way this can be done simply?


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What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

What version of Nupoint? Do you have call director to make use of call flows?

A call flow is created by combining call-processing actions. These actions are executed when a call is directed to a mailbox or line group . The programming of the action determines if and how the call is treated.

The Holiday Schedule checks the time-of-day and day-of-year of each call. If the call falls within a predefined Holiday range, Call Director moves the caller to the next action in the call flow for further processing.

Programming a Schedule Action
To program the Schedule action:

1.Access the Call Flow page.

2.Do one of the following:

•For personal call flows, select Mailbox from the Call Flow list at the top of page, enter the desired Mailbox number, and then click Edit.

•For line group call flows, select Line Group from the Call Flow list at the top of page, enter the desired Line Group number, and then click Edit.

3.Add the Schedule action to the call flow.

4.Under When I receive a Call, click the Schedule action listed in the call flow. The action's Properties and Results appear at the bottom of the window.

5.Do one or both of the following:

•To configure a weekly schedule, click Weekly Schedule. The Weekly Schedule window opens.

•To configure a holiday schedule, click Holiday Schedule. The Holiday Schedule window opens.

6.If the window fails to appear, check to see whether your browser is using a pop-up blocker.

7.Enter or modify the schedule properties as needed. Click Apply and then OK to save the information, and to return to the Call Flow main page.

8.Assign actions as required to the On-hours and Off-hours results.

9.Click Save. The call flow is saved.


Not sure if this is what you are looking for.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.

 

[kwbMitel]

Yes, sorry for not saying I am quite familiar with call director and call flows

My issue is that the schedules are simply on off

I want holiday 1 Play message 1
Holiday 2 play message 2
.
.
.
Holiday 30 play message 30

This was possible before with centigram

Does not seem possible with Nupoint formerly centigram

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

I see.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.