Nupoint Call Director Question

[davohs13]

I am installing my first 3300 and we are putting in a MAS with Nupoint for VM. The issue I am having is with a line group call flow. I set up a call flow to run through a menu. 2 of the options will transfer the call to an outside dealer, but they do not work. For testing purposes I had the option transfer to my cell phone and when the option is chosen it rings my cell for just a split second then returns the caller to the main menu. I am trying to find a timer to adjust but am lost, any help would be great. I have tried supervised, blind, and alternate transfers, setting up a system speed call to the numbers we need dialed. The system has 3 digit ext., dial-by-name works fine and the user can enter a 3 digit ext, which works fine.

Thanks,
davohs13

 

[davohs13]

I found the issue, thanks.

 

[kwbMitel]

Even when you find the problem yourself it is nice to let the community know. At least then if the question comes up again an answer is ready made.

What solved the issue?

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