Nupoint Back-up Concerns...

[shawnb345]

We have just sucessfully installed the Nupoint VM Sys.. Only issue is when we went to do a back up failed and would not back up.. Out Phone Vend called Mitel and they said they have not saw this before. Mitel suggested to Bring it down and use a offline back program (not sure of the name).

Has anyone experienced back-up issues with the Nupoint? Or is it just us as usually...lol

 

[MitelInMyBlood]

I am not (yet) familiar w/Nupoint but I know the day is likely coming. What we do presently with our Octel is run the thing on redundant message drives and not ever back it up. If you lose a drive get on the phone to the vendor.

The thinking here is that voice mail MESSAGE backups are a waste of time because they are all time-sensitive material and we (wisely, IMO) disallow permanent saves and huge mailboxes. All my users are restricted to 25 messages and 21 days. Voice mail should never be allowed to become a long term storage repository because you will have users who will abuse it, i.e., lawyers, who never delete anything.

We perform tape backups once a quarter (every 90 days) but only backup the user configs and greetings.

Intelligent deployment and use of voice mail can sure save you a lot of headaches down the road.

Once we get a new unified messaging system and the user can then have his voice mails as .wav files on his computer, he can have as many as he wants and do whatever he wants with them because it will no longer be my responsibility to hold his hand if something happens.

 

[Mitel100]

Can I ask how you are backing up the system. FTP / USB etc..

 

[MitelInMyBlood]

The Octel has a built-in DAT tape drive.
We only run quarterly backups because it has mirrored (RAID-0) drives. There is no utility to automate the backup process and it's a proprietary stand-alone, non-networked server. If you want a backup, you execute it manually. Similarly we do not back up the messages because they are of time value. With each passing hour they have less and less value. By a couple days later they're stale and worthless.Why consider restoring old messages? Senseless.

 

[Lundah]

There's multiple methods of performing a backup on NuPoint, and it varies depending on what version you're running (Zip drive, USB, FTP, etc.). Need some more details here to be of any help. NuPoint software version and backup media used would be a start.

 

[shawnb345]

Software version is.. "Build: 11.0.5.1.01

 

[shawnb345]

THe way they were trying the back up was via ftp.. Our Phone vend. is on a webex with Mitel as i type..

 

[Lundah]

I'm assuming they've verified the settings in NuPoint as well as on the FTP "target" server? Could be something as simple as an expired password.

 

[shawnb345]

For the enquiring minds... The issue we had was from a corrupt dist. list, proberly form importing.. Mitel made some program change and its good to go..
TY

 

[Lundah]

How was this discovered? I'm assuming this is something that would have been caught by an online or offline verify.

 

[shawnb345]

They were having issues doing a verify.. Then while trying to do a back up differnet sources (ftp, usb,etc..) it woul fail. not sure the exact error but after 2 day of mitel being logged into it it is resolved.