NuPoint Auto Attendant recording

[Bonker1974]

Hi All
I have a question on recording for auto attendant/ Receptionist. We have configured the auto attendant but we can't figure out how to do the recording. The only instruction I get is "Call into your mailbox and press *. Then follow the instructions" I access the admin mailbox and press the * but i get invalid option.

 

[kwbMitel]

If it is a Call flow mailbox associated with a mailbox you need to access the associated mailbox then press *

If it is a Line Group Call flow, you would typically access via the Admin Mailbox but if * does not work there then that mailbox is not enabled for Call Director

If it is not a call flow but instead is just the old school Day/Night messaging, access the admin mailbox, then 8, then 4 and follow prompting for day night messaging.

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