NuPoint Advanced UM with O365

[theblarney1]

Hi,

Having an issue with only certain users on NuPoint where the Advanced UM integrstion doesnt seem to be working.

In the logs i see the following:
03/Jul/19 20:28:10.674 msb INFO [32262:f21f7b70] npmMailbox.cpp#1055: Mailbox 1111 reinit reason = Failed in'pAdapter->GetVoiceMailInfo'
03/Jul/19 20:28:10.674 msb INFO [32262:f21f7b70] npmMailbox.cpp#1055: Mailbox 1111 reinit reason = Failed in 'ProcessMailIdResponse'
03/Jul/19 20:28:10.674 mailbxDepot WARN [13178:f4bffb70] mbd.cpp#1199: mailbox 1111 has been un-initialized*********
03/Jul/19 20:28:10.674 mailbxDepot INFO [13178:f4bffb70] mbd.cpp#1385: Adding mailbox 1111 to init queue with delay = 300 seconds
03/Jul/19 20:28:10.674 mailbxDepot WARN [13178:f4bffb70] mbd.cpp#1199: mailbox 1111 has been un-initialized*********
03/Jul/19 20:28:10.674 mailbxDepot INFO [13178:f4bffb70] mbd.cpp#1155: Mailbox 1111 reinit reason = Unknown
03/Jul/19 20:28:10.674 mailbxDepot WARN [13178:f4bffb70] mbd.cpp#1176: mailbox 1111 init failure *********
03/Jul/19 20:28:10.714 msb ERROR [32262:f21f7b70] masAgent.cpp#3303: Mailbox [1111] with Email-ID[bob.jones] initialized Failed

Any ideas why this mailbox might be an issue where others are not?

Thanks