Nupoint Adv email troubleshooting

[cknipe]

I have had nupoint 3.0 working on my MAS server for the last few days as im testing it in the office.

I have the IMAP configuration setup for the Exchange integration rather than the MAPI setup.

I have not had issues with my Unified messaging but I have had 2 users complain that they recieved the message in thier vm box but not thier email box. It seems intermittent so I was wondering if there was a log that I could track this through.

 

[Mitelpassion]

are you saying it's not working at all or just a few users?
if some work and some don't check the FCOS for the maiboxes, are they all the same?

are you using standard smtp or advanced smtp? on second thought for now just answer the first portion for now

 

[cknipe]

So far 2 users have reported the issue. 1 has been verified with my own eyes. this person has the same fcos as me and mine is working just fine so far. I checked with a few other users and no one else seems to be reporting the issue.

 

[Mitelpassion]

policies on the mailbox perhaps.
username and password issues on the mailboxes if using IMAP? do these work?