Nupoint (15.1 build) message delivery stopped playing messages when answered by end point phone

[kbshannon]

My message deliver system stopped playing the messages when the end point answers. When you answer the call from the voicemail system nothing is played, The messages used to play without a password the call was just connected to the voicemail box. Now there is silence, no welcome message or enter password just silence. This is a DR office and these are the Dr on call there are 3 mailboxes doing the same thing and I have been testing a forth with the same results now.

What could have happened or am I overlooking

 

[kwbMitel]

Are the answering devices on the same subnet as the voicemail?

If not, is the subnet of the phones included in the local networks of the nupoint server

If Not, is there routing?

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