Nupoint 11 help

[bassphone]

We have upgraded from Nupoint 7 to 11 with new IBM servers.
We are having problems with recorded messages having very low volume and some callers are cut off. Only one of the Nupoints is having a problem and they are both configured the same. Both systems are IP integration to a 3300icp ver 7 and both have PRI trunks from bell.

Is anyone else having these problems? The VAR and Mitel are unable to fix this.

 

[TheMitelGuy]

Change your VAR... Where are you located?

 

[bassphone]

We are in northern California S.F. bay area

 

[TheMitelGuy]

Is this all the time - every message has low volume?

 

[bassphone]

No, it is random both inside calls and outside calls, IP to IP, DNIC to DNIC. The announced name recorded in the mailbox is fine; however, the recorded message is so low you need to increase the volume to max. I have several saved in my mailbox from other users.

 

[TheMitelGuy]

What release is your 3300?

 

[TheMitelGuy]

Ops - I see that it's a rls 7.0...