Hi Everyone,
First, I apologize for the length of this e-mail.
I spoke with an Avaya tech from Global Services and he stated that I should be able to produce a numeric page using the "call me" feature in Modular Messaging.
Why not use "notify me" you ask? Well, according to the MAS Admin. guide, you're supposed to be able to apply a user-defined schedule for "notify me," but I can't find it, and neither could Mr. Avaya tech. support. All we could figure out is that you can set up "notify me" to send a page once when a message is received and that's it. Also, it would be active 24 x 7. Additionally, you can't turn "notify me" on or off using the TUI -- option #6 prompts for "call me" and "find me," but option #3 which should be for "notify me" is absent. Not all of the users want 24 x 7 page notification. Can't say that I blame them.
Ok, I got off track for a moment. Anyway, I was told that you program in a phone profile with a digit stream like: 9,xxxxxxx,,,,3900# and select that phone profile in the "call me" rule, it should call your pager, pause, then input the last few digits which should appear on your pager. Nope!
I checked the MAS Event Viewer and received errors like: "Call to [NAME]at 14:36:49 05/07/2007 unsuccessful and has been reseheduled to 14:51:52 06/07/2007 Rule [name of rule] called 9xxxxxxx,,,,,3900# - no answer."
I know the system is dialing out because I've inserted my phone number and it will call me, but apparently it's looking for an answer. It must not like the way the pager service answers. If I call the pager access number manually, it will answer, but it does so with a series of beeps to prompt you to enter the digits you want to appear on the pager.
Has anyone tried this and gotten it to work? Thanks for your help.
Scott
First, I apologize for the length of this e-mail.
I spoke with an Avaya tech from Global Services and he stated that I should be able to produce a numeric page using the "call me" feature in Modular Messaging.
Why not use "notify me" you ask? Well, according to the MAS Admin. guide, you're supposed to be able to apply a user-defined schedule for "notify me," but I can't find it, and neither could Mr. Avaya tech. support. All we could figure out is that you can set up "notify me" to send a page once when a message is received and that's it. Also, it would be active 24 x 7. Additionally, you can't turn "notify me" on or off using the TUI -- option #6 prompts for "call me" and "find me," but option #3 which should be for "notify me" is absent. Not all of the users want 24 x 7 page notification. Can't say that I blame them.
Ok, I got off track for a moment. Anyway, I was told that you program in a phone profile with a digit stream like: 9,xxxxxxx,,,,3900# and select that phone profile in the "call me" rule, it should call your pager, pause, then input the last few digits which should appear on your pager. Nope!
I checked the MAS Event Viewer and received errors like: "Call to [NAME]at 14:36:49 05/07/2007 unsuccessful and has been reseheduled to 14:51:52 06/07/2007 Rule [name of rule] called 9xxxxxxx,,,,,3900# - no answer."
I know the system is dialing out because I've inserted my phone number and it will call me, but apparently it's looking for an answer. It must not like the way the pager service answers. If I call the pager access number manually, it will answer, but it does so with a series of beeps to prompt you to enter the digits you want to appear on the pager.
Has anyone tried this and gotten it to work? Thanks for your help.
Scott