Number translation to UCCX

[ReallyRotten]

When a customer dials 888-343-FOOD that goes to a DID 506-343-FOOD, how does that translate or point to a trigger to call an application in UCCX? Don't scream Cisco community but in Avaya everything points to something, eg VDN (a direct dial number) points to a Vector (steps to process a call and direct to an agent). I'm unsure about how that works from CUCM over to UCCX.

 

[gnrslash4life]

When you create the application in UCCX, the extension will be the trigger. For example, FOOD would be the trigger. This will create a CTI RP in the system. Translation patterns will handle the incoming DID translation.