Number swap between analog lines in UK possible?

[tubdub]

We currently have 1x standard analog single phone line and 1x analog multi-line (consisting of 3 lines that use the same number) from our provider, who basically just resell BT products.

The single line has number x, and the multi-lines have number y.

Is it possible for us to get our provider to swap the numbers, so the single line uses number y and the multi-lines use number x?

I have made a couple of requests to our provider to do this and they seem to be delaying and never return the calls so I have to keep chasing them but never get a response, seems like I'm just being fobbed off.

Any BT people out there who can tell me if it is actually possible to swap numbers between lines in the UK? And if so is there much down time?

 

[mattKnight]

>Is it possible for us to get our provider to swap the numbers, so the single line uses number y and the multi-lines use number x?

Yes. but don't swap the numbers. get the single line x converted to a multi-aux service and the multi-line aux y reduced to a single.

You may find, however, that you are contractually bound to keep the 3 line aux y, that you already have or pay an outrageous penalty. For a flex up, you won't need to worry so much apart from understanding what the term is.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Sympology]

Matt's point are valid, but there can be the odd gotcha. If the lines come from different exchanges (possible in a city), sometime, only sometimes, they can't be moved.
That said, your supplies seem like the standard bunch of ****'s we have to deal with in Telecoms / Networks.
The other option is migrate it to another carrier, but again, you'll need to find out if the new carrier can port the numbers across.

Robert Wilensky:
We've all heard that a million monkeys banging on a million typewriters will eventually reproduce the entire works of Shakespeare. Now, thanks to the Internet, we know this is not true.

http://alvechurchlounge.org.uk

 

[mattKnight]

>If the lines come from different exchanges (possible in a city), sometime, only sometimes, they can't be moved

That's true, but for a flex-up / down scenario probably wouldn't be an issue - unless the exchange nodes are at capacity.

Take Care

Matt
I have always wished that my computer would be as easy to use as my telephone.
My wish has come true. I no longer know how to use my telephone.

 

[Yorkie9]

technically yes you can swap the number, in the good old days just a couple of simple renumbering jobs

however in this highly efficient computerised world I wouldn't be surprised if the didn't want to come and install new lines to facilitate this renumbering scenario

Be very careful as you could end up with no lines/number for weeks?

Been trying to port a number for six months now but keep being told current service provider has a different postcode for this line

good luck

 

[hostedphone]

yes very easy we do it all the time