Apr 1, 2009 #1 asim78 Technical User Apr 1, 2008 23 SD We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated
We are using IPCC 7.1,ICM we need to know number of calls answered with in sl threshold per agent no report available in the webview to get it your soonest reply is higly appreciated
Apr 14, 2009 #2 Iwontremember IS-IT--Management Jun 7, 2006 418 US are you using Historical Reporting? Hope this helps. Upvote 0 Downvote