Nu Point VMailbox Problem

[colpot]

We have a customer with a NU Point Messenger and they have a reroute set at night to go to VM. If a second call comes in when the first is in the VM, the call rings and then when the first caller hangs up, the caller hears the Message Desk greeting (If you know the number.....) and not the personal greeting?

Colpot
(Remember - If it aint broke - fix it till it is.)