Nu-point attendant transfer

[Rockza]

Hi all,

I have a site with Nu-point and they require the caller to have the option to dial 0 (or another number) to get the the operator if the caller does not want to leave a message.
I have tried various options in the FCOS but none of them will play the automated greeting when checked.

The user can dial 0 while leaving a message and it will go to the operator, however they would like the caller to have the option before the beep.

I am sure I have a combination of options selected that may be causing this.

Selecting "play press 0 before the beep" does not work as well as "play press 0 to return to NP attendant".

Ian

 

[kwbMitel]

If it is not accepting digits during greeting look for an enabled option that prevents this. There is one but I don't remember the name.

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What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

If the caller is listening to the users mailbox greeting you only have the option to dial 0 or leave a message unless you setup the system to allow moving back through the menus using typically the # key. Where you go when you hit # is governed by how the line groups are setup.

I'd tell you a UDP joke but I'm afraid you won't get it. TCP jokes are the best because you always get them.