Has anyone seen issues with BCM platform constantly rebooting?
I am looking for a cut and paste from any applicable product bulletins.
A simple heads up would help.
A component issue has been found in BCM400 and BCM200 platforms under release BCM 3.0
and a limited number of BCM 3.5 Systems. The electrolytic capacitors used in the VRM power
conditioning circuitry of the SH815 computer motherboard can fail in the same manner as those
on the PW810 motherboard in the BCM1000 platforms, typically resulting in total loss of all NT
functionality and applications including:
- Loss of voice messaging and voice messaging mailboxes not being accessible.
- Loss of the service of other business applications including unified messaging, call center and
IVR in a similar fashion.
- Loss of data networking and Voice over IP (VOIP) services.
- Loss of MS Windows NT services, along with all applications running on this operating system.
A warm reset or power cycle is required to recover services after the failure occurs.
Circuit-switched (TDM) telephony services continue normally when loss of NT services above
occurs.
As the capacitors continue to degrade, the loss of NT functionality and applications will occur
sporadically with increasing frequency. Circuit-switched telephony will always remain available.
This is the same electrolytic capacitor problem found in the old BCM1000 platforms with the PORTWAY motherboard.
Boy you think Nortel would have learned their lesson the first time around.
* for you senk1s thanks
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