NRX and Avaya 1120 and 1140 phones

[microstrategiesinc]

Does anyone have any idea why these IP phones seem to trigger recording on NRX even though lines are not on a call? For example I have interactions that are made with no audio but only when certain things appear on the LCD? I have never seen this before and confused why recording would happen. This occurs on any phones using hook and or lamp. The other triggers do not work properly here.

 

[nice12345]

According to NICE NRX IDD document below is list of supported avaya phones on NRX.

Set Type
1603 IP series One-X
1608 IP series One-X
1616 IP series One-X
2402 IP
2410 SW IP
2420 SW IP
4601 IP
4602 IP
4606 IP
4610SW IP
4612 IP
4620 IP
4621 SW IP
4622 SW IP
4624
4624D
4625 IP
4630 SW IP
4690 IP Speakerphone
5402 SW IP
5410 SW IP
5420 SW IP
5601 IP
5602 IP
5610 IP
5620 IP
94XX IP (XX = all series) One-X
96XX IP (XX = all series) One-X
IP softphone 5.x (R4)
IP softphone 6.x (SP5)
IP softphone 7.x
IP Office R4.0 SoftConsole
Avaya Aura Agent Desktop r6
Softphone Agent r2
Softphone Agent with Video
Softphone Agent Supervisor r2
Softphone Communicator
Softphone Communicator Video
Softphone Communicator Mac OS (iOS)
Softphone VDI Communicator
Softphone Attendant r3 & r4