NR-CONN Errors 1

[IPOthermia]

Anyone else seeing these errors? The AVAYA documentation refers to commands that either do not exist in 6.3 of CM, or they do not appear to work. I have yet to hear a complaint that I can tie to this. My suspicion is it is related to devices that are on our meshed VPN network region, but again no ASA display will show an issue.

 

[AvayaTier3]

You should start with reading an Avaya maintenance manual. It describes errors by MO "Maintenance Object" and
step by step troubleshooting.

alarms, resolved alarms, errors, failed-ip-network-region

display failed-ip-network-region

                             WORST NETWORK REGIONS
                     Network Region:Number of Broken Paths

 1  :1        :         :         :         :         :         :         :
 2  :1        :         :         :         :         :         :         :

test failed-ip-network-region

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[IPOthermia]

And "test failed-ip-network-region" is the command that doesn't exist in CM 6.3 on my S8300. I do have maintenance permissions turned on etc and I have read the document you mentioned.

 

[AvayaTier3]

Maintenance Alarms for Avaya
Aura® Communication Manager,
Branch Gateways and Servers
Release 6.3
03-300430
Issue 9
October 2013

NR-CONN (Network-Region Connect)
A network region is a logical grouping of IP endpoints (including IP stations, IP trunks, and
gateways) sharing the same transmission characteristics and/or VoIP and signaling resources,
such as a Media Processor board or a C-LAN. The Network-Region Connect (NR-CONN) MO
monitors VoIP connectivity between network regions and raises a:
l Warning alarm for a single failure.
This alarm is in response to one failed background ping test between IP endpoints in
separate network regions. This test is part of the background Network Region
Interconnectivity Test (#1417).
l Minor alarm for multiple failures.
Once a single failure is detected, Test #1417 is re-executed between different IP endpoints
in the same pair of network regions. If the test still fails between these network regions,
maintenance software marks the connectivity between them as “failed.”
As a background operation during each 2-minute interval, Test #1417 checks the translated
connections between 50 pairs of network regions until every translated connection has been
tested, and then repeats. (The Communication Manager translation table’s maximum capacity
for network-region connections is 31,250. Testing every possible connection would require 625
2-minute test intervals during about 21 hours.)
Repair strategies
l Use display failed-ip-network-region to display pairs of network regions with
failed connectivity. In descending order of severity, this command lists up to 100 network
regions with the most severely broken connectivity.
l Use status ip-network-region to see the status of connections from a particular
network region.
l As an on-demand operation, test failed-ip-network-region retests every
network-region connection marked as “failed.” Those connections that:
- Pass are returned to service.
- Fail are remarked as “failed” and remain on the list of bad connections.

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[IPOthermia]

As stated in my original post the commands in the section of manual you posted do not appear to exist in CM 6.3 running on an S8300D. I have the same PDF, and I have read this section several times. Everytime a new patch comes out, etc.

It would be nice of someone else with an S8300D running any version of 6.X would confirm if "display failed-ip-network-region" and/or "test failed-ip-network-region" works or does not work on their systems.

 

[AvayaTier3]

Post your alarm
Post your error log

A great teacher, does not provide answers, but methods to teach others "How and where to find the answers"

bsh

40 years Bell, AT&T, Lucent, Avaya
Tier 3 for 30 years and counting
[URL unfurl="true"]http://bshtele.com[/url]

 

[montyzummer]

look on page 12 of your user profile in CM I think you will find failed-ip-network-region is not active , or you have another parameter on previous pages not displaying the field.I have a s8300 6.3 and can view this with the dadmin account , otherwise are you logging onto a lsp maybe.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOthermia]

I have a login created with Prof20, and in Prof20 I tried both the default setting and setting the field to wm. Since I have two PBX systems that both deny that the command exists it has made me curious about software. 6.0.1 and 6.2 versions would not allow access to this command using dadmin/Prof2.

 

[montyzummer]

5.2 to 6.3 al,l works fine for me with dadmin , or try set the setting on user profiles to rm instead.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOthermia]

Created a new user with Prof21 and set all permissions to rm, then wm, and the command still doesn't appear.

 

[IPOthermia]

For fun I turned off permission for any command beginning with the word 'Firmware' and although I still see them in the command help (F5) I get 'permission denied for specified command' With Display/Test Failed-IP-Network-Region the command absolutely positively does not appear in the command help. Setting permissions to rm or wm in the user profile doesn't help either.

 

[IPOthermia]

Help for Test related commands omits "Failed-IP-Network-Region"

Please enter one of the following object command words:

access-endpoint ds1-loop port
aesvcs-server eda-external-device-alrm signaling-group
alarms journal-printer sp-link
analog-testcall led station
board license synchronization
cdr-link link sys-link
cti-link media-gateway trunk
data-module pms-link tsc-administered
ds1-facility

Or press CANCEL to cancel the command

 

[montyzummer]

So you have not set some other major fields on the user profile screen or the user profile in SMI needs adjusting , but I can promise you that if you log in with dadmin you will get the selection you require.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOthermia]

My dadmin account is on Prof2 - Which doesn't allow changes within ASA. Do you know what profile your dadmin account is using?

 

[montyzummer]

Profile 18 also works for me you can view that but not change so will be a good starting point

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOthermia]

No luck. I have opened a ticket with my BP. Typically this results in me getting calls at odd hours from an AVAYA person overseas that will request access to pull logs that they will somehow be unable to read, but I won't find out the logs are unreadable for a least a day or two because that is when they will be calling me again for more logs (Rinse, Repeat).

 

[montyzummer]

hmmm this just seems strange you certainly should not have to be logging tickets , your BP should be more than able to resolve this for you at the drop of a hat without Avaya needing to come anywhere near the issue , as a first step just ask your BP to login with dadmin or get them to enable craft2 account and get them to run the command , if they cant it would seem you have some sort of data corruption .... I know this has caused you some pain and seems like a big issue but its really not , get your BP to approach this in a logical systematic way , stand your ground , as explained dadmin , or the account they should of created for you prof 18 should have access to this feature so first thing is to investigate that.

From V 6 you can enable features from the SMI licence pages but im 99.99999% positive that a maintenance command is not connected .... the .00000001% doubt exits`s in my mind because I don't have access to a live kit in front of me.

Keep pushing , but be assured this is not as difficult as is either being portrayed or as it seems.

APSS (SME)
ACSS (SME)
ACIS (UC)

 

[IPOthermia]

Prior to working for my present employer I was the BP that installed this system back in the 4.0.1 days and I have dadmin access to the system. As far as my level of concern, as long as users are complaining I am not too worried. I have created a user with various profiles and decked out the profiles with the absolutely all permissions, and I have looked at the license setting in web management page.

If a command is not allowed due to permissions [IT STILL APPEAES AS AN AVAILABLE COMMAND] but when executed it will come back with an appropriate error about restricted permissions. Since this is system platform and CM 6.3 is loaded from a template I just find it odd that I don't see the command in the F5 help screens.

 

[IPOthermia]

So when I was looking to resolve this originally in late 2012/2013 the following information wasn't yet available on Support.Avaya.Com.
And..... Port Network Support on my 6.3 system is set to N so I don't get to see the command unless I can change this setting. And the license edit function on the web management page lets me change the PNC setting above it on page of "Customer Options, but not this setting." So, that is a major step toward knowing where to look.


Doc ID: SOLN261493
Version: 2.0
Status: Published
Published date: 29 Dec 2014
Updated: 30 Dec 2014

Solution
Either customer needs to add one of the port network to get all the test command. The "failed-ip-network-region" series of commands require a PN to be allocated in the system.) or needs to upgrade to CM 6.3 (In CM6.3, Port Network Support is defaulted to Y, and the commands appear. For CM6.2, that field and a dummy cabinet are required to enable the commands.

 

[montyzummer]

Ok brilliant , star for sticking with it and providing your findings , strange thing is i double checked the 6.2 kit that i looked at earlier for you and that has only got G450`s and no dummy PN and the command appears ( maybe Avaya are making it as they go ... wont be the first time )

APSS (SME)
ACSS (SME)
ACIS (UC)