NPX 3.0 - R6025 - PURE VIRTUAL function call 1

[IPOpotamus]

it was a happy day, when suddenly got this when querying interactions

No recordings found
the recording is probably on backup media. Record the date and channel of the interacion you want to fin, and give this information to your system administrator to retrieve it. Retrieval can take several hours

this error may be related with one described here

http://www.tek-tips.com/viewthread.cfm?qid=1683647

but just nex i got that

Microsoft Visual C++ Runtime Library
Runtime Error!

Program: D:\NTLogger\VoIPCapture\Bin\IPCapture.exe
R6025 - PURE VIRTUAL function call

totally lost and fearful... of recording loss

thanks

=== remember that NICE is not so nice ===

 

[nice12345]

firstly check the ipcapture and tdmgateway services and all other services and ensure no errors are present. then login into npx apps and check on system information page when was last recorded call.

What update pack is it on? what os is it on, the error r6025

http://support.microsoft.com/kb/125749

and is more than likely down to nice services not running or failing.

if you are familiar with log collector run it and send to NICE. also use archive tool to archive audio and see if audio exists. if you are using remote storage you can run storage center investigator and this will show what calls have no audio.

 

[IPOpotamus]

thanks nice12345 for your remarks.

From the first ocurrence of the c++ error until now we had:

applied the UP 3.0.15 (successfully) it fixed the c++ error on the first reboot.
applied the certified hotfix according to nice ms security bulletins document.
reboot the whole server n-times

in brief the behaviour remains, a c++ runtime error on boot, and later the IPCapture service crashing.
after that one can start the ipcapture service manually and the error does not repeat.

the windows event viewer is full of about 1 error each second related to RCM

found a ms article that tries to explain what to do

http://answers.microsoft.com/en-us/...ssertion/b06cb36b-6d13-4aad-9971-6476892767c1

essentially it shows how to disable most of non - ms services to check if a foreign service leads the applications to crash

after fighting this issues (and nice support is helping us) we want rather to reinstall, but how to make sure that old interactions / audio will be kept?

Thanks


=== remember that NICE is not so nice ===

 

[nice12345]

hi backup the databases and to backup the audio use the archive tool on NPX it will backup the audio for you. when you reinstall restore database and use archive tool to restore the audio.

 

[IPOpotamus]

Just to share which was the ending...

the error
Microsoft Visual C++ Runtime Library
Runtime Error!

Program: D:\NTLogger\VoIPCapture\Bin\IPCapture.exe
R6025 - PURE VIRTUAL function call
did not dissappear even with the uninstallation of the NPX.
so the choice left was reinstall the OS

We did that.
however was not possible to get the archive tool on NPX, which was as far i Know the evolution of the LST (logger snapshot tool) not in extranice.com or nice download center, nor even the nice personnel assiting me found it (yikes!), and the customer was putting pressure so I format the HDD and reinstall windows.

the problem dissappear (it would be impossible for it to survive!)

I could restore the DB backup and reestablish access to the archived recordings.

Thanks nice12345 for its invaluable help
hope none of you got this problem.


=== remember that NICE is not so nice ===