NPUMAdmin deleting messages ...

[Sambooka]

Hi,
We are using Nupoint as our voicemail system and use Advanced UM. We have had a problem for a few years but just finally was able to find a user to reproduce the problem.

Someone calls User A and leaves a message. The message goes into User A's Exchange inbox. Since we use advanced UM if user A reads the message the message waiting light goes off. If he deletes the message the message is deleted from NuPoint. All is well and good.

If UserA fowards the message to user B using Outlook the message will sit up to 5 min in User B's inbox and then POOF.. go to User B's Deleted Items in Outlook. This ONLY happens for certain users who are forwarding the message (i.e. anyone user A forwards to will have the item delete). Also, this ONLY happens to users who have their Outlook in french (we are in Quebec). Not all users with French Outlook have this issue.

Sooooo... it happened to me today with a user who was willing to keep testing with me. I enabled audit logging on my mailbox and found that the message is being deleted by NPUMAdmin. But he should not be deleting it because it isnt a VM in my mailbox .. it is an email that was forwarded to me via outlook.

Thoughts?

Thanks

Drew

 

[Sambooka]

Ok.. a follow up to this. Problem is kinda resolved.
I will try to explain as best as I can.
When the npum agent synchronizes messages it looks at the subject.
If it sees the string, for example, nupointmsgid 268832340 in the subject of a message in the exchange inbox it identifies it as a nupoint message. If a message with the same ID is in the users VM mailbox it does nothing. If the message does NOT exist it deletes it UNLESS the subject begins with FW, FWD, or RE:

In our instance the fowarded message start with TR (french word for transfer). Since there is no RE or FWD nupoint deletes the message.

 

[kwbMitel]

As if there weren't enough issues with Adv UM.

You have my sympathy

**********************************************
What's most important is that you realise ... There is no spoon.

 

[LoopyLou]

What an interesting problem. Thanks for sharing.

The beatings will continue until morale improves.