Novell print queue disappears - requires reboot

[MeowKatz]

I am running a Novell Netware 6.5 server with a non-NDPS print server and am printing from a DOS application. The application prints customer cards of 21 lines each. When I send a large number of cards to the queue, the queue receives all the output and starts sending to the printer. When the printer reaches 380 cards (approx. 8,000 lines), the print queue clears out and the following message appears on the server console: "The print queue cannot be read".
At this point the queue cannot be accessed, even by shutting the print server and starting it up again. The only way to get it back is reboot the server. All output on the queue is then lost.
The number of lines sent is irrelevant, when it prints the @8K lines, the spool crashes.
Any advice would be appreciated.

 

[marvhuffaker]

Is the volume where your print queue is stored running out of disk space? Also what about your timeouts on the queue capture?

Marvin Huffaker, MCNE
Marvin Huffaker Consulting, Inc.
A Novell Platinum Partner

http://www.redjuju.com

 

[MeowKatz]

The volume has more than enough space (over 100GB to spare). The queue capture does not appear to be the issue. I see all the output assembling in the print queue when the request is submitted. Once the output is all there, I watch the job list in NWADMIN as it works it's way down. After printing @380 of these cards it suddenlt stops. There is no printer error, nothing on the console or Novell error log. I only see a pop up message that the queue cannot be read and the printing stops.

Unloading and loading the print server does nothing, I have to reboot the server to get back the queue.

 

[marvhuffaker]

I wouldn't expect the print server to have any effect on it.. I would be interested to see what happens in the actual queue folder as this is happening..Does the file size grow, and how big.. When the errors happen, what happens in the queue folder.

Do you have these settings set (recommended):

set client file caching enabled=off
set level 2 oplocks enabled=off

Marvin Huffaker, MCNE
Marvin Huffaker Consulting, Inc.
A Novell Platinum Partner

http://www.redjuju.com

 

[MeowKatz]

I will be out at the site this evening (approx. 6:30 PM NY time) and will check settings and watch the queue folder. If someone is available to work with me via phone it would be appreciated.