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Notify Call Center Agent

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NFernandez12

NFernandez12

MIS
Sep 1, 2009
1
US
Is there a way to notify the call center agent as to what queue they are recieving a call from via some sort of audio prompt before they talk to the caller? I've been looking at the scripts but I cant figure it out and I've been told it is doable. Any help or input would be great.
 
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