One of my remote employees is having an issue with her notes falling off of records. I have checked to make sure that she is adding notes correctly to a record.
In some cases, I have found that the notes are present on the SQL server, but somehow are not showing up on her side when she syncs. In other cases the notes are just gone from both sides.
Has anyone seen this before? What could be the causes? It seems to be exclusive to this one user, so there's always the potential that it's user error.
Any suggestions would be extremely appreciated!
Thanks,
Tom
In some cases, I have found that the notes are present on the SQL server, but somehow are not showing up on her side when she syncs. In other cases the notes are just gone from both sides.
Has anyone seen this before? What could be the causes? It seems to be exclusive to this one user, so there's always the potential that it's user error.
Any suggestions would be extremely appreciated!
Thanks,
Tom