Not Releasing

[coolk]

Hi,

I am having a problem that when agent releases a call it keeps the line open at the other end but this only seems to happen with external calls. I have done a test on some phones and when I release the call on one phone the line on the other phone remains open. Any ideas?

Thanks in adance,

coolk

 

[keithmyers]

Check disconnect supervision on page one of the trunk group form. In and out should be set to yes and the timeout should be zero.

-Keith-

 

[coolk]

I tried this but the line remains open, any other ideas.

The caller calls in on an outside line, this vdn then routes to another vdn and queues to a skill but when the agent hangs up the person who initiated the call line remains open.

cheers

 

[keithmyers]

Did this just start happening or has this problem always existed? Is the problem isolated to a certain trunk group or type of call? What type of trunks are involved?

-Keith-

 

[coolk]

We have found why this is occuring, it only keeps the call the open if the call isnt a special rate number, eg, 0800 or 0870. I called one of our special rate numbers and spoke to an agent and when he hung up the line was dropped at both ends but when I phoned the same line using the local deliver to number the line was left open when he hung up. We spoke to BT and they said it must be something on their exchange so we will have to settle for that.

Thanks,

Keith

 

[defman]

What type of Trunk Lines are these? CO Lines or Digital Tie Lines?

Regards,
Defman