Not Ready

[ccastillo]

I have a call center user whos phone is going into not ready after every call he takes. Is there a setting I can change to prevent this from happening?


Thanks In Advance,

 

[one234]

Is he using a handset??

If so, go to LD 23 and change the HOML prompt for the ACD Q (If I remember correct NO to YES)


Marc D.

If Bill Gates had a nickel for every time Windows crashed... Oh wait, he does...

 

[mikeyb123]

homl logs you out entirely

It's not getting any smarter out there. You have to come to terms with stupidity, and make it work for you.

 

[unkalary]

The ACD may be set to automatically log an agent out if a call is not answered in a certern length of time. If he was on a personal call and not an ACD call it will happen again.

 

[johnpoole]

agree with uk, does it happen if your testing the phone or just when the user ignores a call? are you using symposium?. that can be scripted but not soft on a phone.. johnP