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Not Ready when making a DN call
- Thread starter Watertown
- Start date
Not that I am aware of, but if you are using Symposium to route your calls you have an option using the call presentation class assigned to your agents.
Uncheck the Answer ACD call by placing DN call on hold checkbox under the call presentation class properties window. If this is not check it will not allow the Symposium to send a call to that agent if they are on their DN.
Uncheck the Answer ACD call by placing DN call on hold checkbox under the call presentation class properties window. If this is not check it will not allow the Symposium to send a call to that agent if they are on their DN.
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