Radero0000
Technical User
Hi
I am on cs 1000 system and AURA
I need that an agent at the end of a call on ACD goes automatically in NOT READY STATUS.
I have raised the time on the call presentation "after call, break for n seconds"
Of course the agent doesn't receive the call, but can't see on the phone the not ready status.
How can i menage this request?
Thank you
raf
I am on cs 1000 system and AURA
I need that an agent at the end of a call on ACD goes automatically in NOT READY STATUS.
I have raised the time on the call presentation "after call, break for n seconds"
Of course the agent doesn't receive the call, but can't see on the phone the not ready status.
How can i menage this request?
Thank you
raf