Not Ready Activity Code are no displayed in reports

[sergio2003]

Hello Friends:

I´ve installed Symposium 4.0 and in the Meridian I ´ve programmed in the Meridian in LD23 the NRAC in YES. I also put a ACNT key on all agents phone. When the agent should use the Not Ready Key (reason) do the next:


Presses Not Ready Key then
Presses The ACNT key then
Not Ready Reason ( Numbers 1 or 2)
Presses The ACNT key again

However there are not date in the "Not REady Reason Codes By Agent".

Any Idea Friends?

Thanks in advance

Sergio

 

[carolien]

Hi Sergio,

Have you defined your not ready codes? Open "activity codes" under "switch Administration" to define the activity codes.

Carolien

 

[sergio2003]

Thanks Carolien; but I have defined the activity codes under switch Administration.

Sergio

 

[johnjose]

Hi,

It seems everything was done correctly, it should work !
What kind of report do you run – interval or daily or …. ?

jj

 

[sergio2003]

Thanks JJ; I run the 4 kinds of report (interval, daily...) but in all it I have the reports in blank.

I was looking for any solution in the Nortel page, may be the SU11 have any solution about this. I have now installed SU5. Do you believe that it coul give any solution?

Thanks Friends

Sergio

 

[johnjose]

I am not sure if your problem is caused by old SU. But it could – we are currently on rel 4.2./ SU 12 .
As I remember a couple of months ago we used rel. 4.0./ SU 11 and NRD codes worked correctly.

jj

 

[sergio2003]

Thanks JJ. Today I will install the SU11 for rl 4.0 and I will comuticate the results to you.

Thanks


Sergio

 

[sergio2003]

My friends:

The installation of the SU11S wasn't the sulution. The solution was a reset to the PABX Meridian.

Thanks Carolien and JohnJose, I apreciate your helpful.


Sergio