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TelecomTech34

TelecomTech34

Vendor
Jan 20, 2012
126
US
Hello, I tired to post my question in the call center solutions forum but haven't received a reply. Maybe you guys can help me out.

I saw in a previous thread that changing NRAC in LD 23 will fix my issue with account codes on our 3905's. Can someone tell me if that change in LD 23 can be made during business hours without any impact to operations?
 
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Certain changes can be made without impact - changing NRAC will not impact call routing but it will not take affect until the agent logout and back in
 
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