Not hunting up keys

[luddyspence]

I am trying to get a M2616 phone(A)to ring on key 0 and then on Key 1 then hunt to another M2616 phone(B)to ring on key 0 then on key 1. It should then go back to phone (A) and start the process again.

With the setup below, phone (A) rings on key 0 and then hunts to Phone (B) and rings key 0 and stays there. The phones are not hunting from key 0 to key 1.

Here is the current programming of phones (A) and (B):

DES PHONE (A)
TN 015 0 00 02
TYPE 2616
CDEN 8D
CUST 0
AOM 2
FDN 2617
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 22
SCI 0
SSU
LNRS 16
XLST 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD RTDD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 2617
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2621 0 MARP
CPND
NAME ELISA
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 8621 1 MARP
CPND
NAME ELISA
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 SCR 2692 0
CPND
NAME 1800
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05
06
07
08 RNP
09 TRN
10 CFW 16
11 AO6
12 SCC 0200
13 ADL 16 6
14 ADL 16
15
16

DES PHONE (B)
TN 012 0 00 01
TYPE 2616
CDEN 8D
CUST 0
AOM 2
FDN 2621
TGAR 1
LDN NO
NCOS 5
SGRP 0
RNPG 22
SCI 0
SSU
LNRS 16
XLST 0
CLS CTD FBD WTA LPR PUA MTD FNA HTA TDD HFA
MWA AAD IMD XHD IRD NID OLD VCE DRG3
POD DSX VMD CMSD CCSD SWD LNA CNDD
CFTD SFD MRD DDV CNID CDCA
ICDD CDMD MCTD CLBD AUTU
GPUD DPUD DNDD CFXA ARHD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID
DDGA NAMA
USRD ULAD RTDD OCBD FLXD FTTC
CPND_LANG ENG
RCO 0
HUNT 2621
LHK 1
PLEV 02
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
DNDR 0
KEY 00 SCR 2617 0 MARP
CPND
NAME IAN
XPLN 27
DISPLAY_FMT FIRST,LAST
01 SCR 4604 0 MARP
CPND
NAME IAN
XPLN 27
DISPLAY_FMT FIRST,LAST
02
03 SCR 2692 0
CPND
NAME 1800
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05
06
07
08 RNP
09 TRN
10 CFW 16
11 AO6
12 SCC 0200
13 ADL 16 6
14 ADL 16
15
16

 

[GHTROUT]

HUNT is what occurs when a line is busy. FDN occurs if there is no answer. It sounds like you are using the terminology wrong, which will _always_ throw off the answer

Nonetheless, I think what you'll get what you want if you set each phone with CLS SFA



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[luddyspence]

Thanks, CLS=SFA works. Calls now rings Phone A key 0 and then Phone B key 0 then return to ring Phone A key 0.

However, the phones are still not hunting up the keys. It should be ringing key 0 then key 1 on each phone before forwarding.

 

[GHTROUT]

Define "hunting up the keys", keeping in mind that HUNT does not ever occur because of no answer.


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[tnphoneman]

That is not going to work that way because in order for the call to hunt up the keys, key 0 needs to be in use.

Might I suggest changing the ring counter to something longer before it forwards. That is what you are trying to accomplish right? Say 6 to 8 rings before it goes to the next set.

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[luddyspence]

Please confirm this:

A phone will never ring at key 0 then ring on key 1. It will only go to key 1 if key 0 is busy?
(Assuming LHK=1)

 

[hawks]

Correct, if you want it to ring on key 0 then key 1 if no one answers you would need to put key 1's extension at the Hunt prombt.

Normal Hunting up the keys is accomplished LHK and key 0 being busy.

 

[GHTROUT]

What I would do is just have all four DNs appear on both phones and sit the workers near each other.


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[luddyspence]

Thanks. I am clear on this now.

 

[Fleisch]

Why don't you just change 2617 to a MCR (multiple call ring) instead of SCR and put it on both phones. Call comes in-rings on both phones-the 1st phone answers the 1st call, 2nd call in would ring on the other phone while the 1st line is busy instead of all that hunting.
remove FDN and HUNT and the calls can ring there forever.
Poor man's ACD

 

[tnphoneman]

Luddy the problem comes in that you want the phones to roll to each other. You can only have one FDN unless you differentiate between internal and external calls. If you have the Key 1 DN as the FDN you can never roll to the other set. That is why I suggested changing the ring counters. It seems the only thing you were trying to do was to get the caller to ring longer at one set before going to the other.

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[luddyspence]

I will make these suggestions to my client. Thanks again.