Tek-Tips is the largest IT community on the Internet today!

Members share and learn making Tek-Tips Forums the best source of peer-reviewed technical information on the Internet!

Register Log in
  • Congratulations strongm on being selected by the Tek-Tips community for having the most helpful posts in the forums last week. Way to Go!

Not going into Voicemail

Status
Not open for further replies.
jdwells

jdwells

MIS
Jun 28, 2004
12
US
I have some users that are apart of an ACD queue, when they put their phone on make busy, it doesn't go into voicemail. It just keeps ringing.

Any ideas?
 
Sort by date Sort by votes
lots of them ...
what all programming have you checked?
post the tnb output for the set in question
 
Upvote 0 Downvote
are you talking about their secondary dn?.. is it all sets or just a certain ones.. if one set works right, then compare the cls marks fdn and hunt targets.. if none of them work look at your acd group 1st then rdr data

john poole
bellsouth business
columbia,sc
 
Upvote 0 Downvote
It appears to just be about 7 phones lines, there are some that work, which is really weird. I will compare the two.
But if they have make busy/not ready shouldn't it go directly to voicemail?
 
Upvote 0 Downvote
depends on your rdr data...

john poole
bellsouth business
columbia,sc
 
Upvote 0 Downvote
Status
Not open for further replies.

Similar threads

T
  • Locked
  • Question
More lines into Nortel system
Replies
2
Views
241
trebble
T
htroberts
  • Locked
  • Question
how to get into top compartment of 11c cabinet?
Replies
7
Views
420
htroberts
htroberts
BCU
  • Locked
  • Question
Caller id is not getting displayed
Replies
3
Views
562
gbtac3
gbtac3
John Tel
  • Locked
  • Question
CS1K Signaling Server partition full /dev/hda10 (Not the normal /var issue). Directory not working.
Replies
4
Views
687
John Tel
John Tel
HollTel
  • Locked
  • Question
TTY not working on a CS1K Rls. 7.0
Replies
2
Views
479
HollTel
HollTel

Part and Inventory Search

Sponsor

Back
Top