Not forwarding to voice mail on busy

[dabble]

I have a CS1000M at rls 7.5
I have an external phone number terminating within the PBX that I have entered in the IDC table to go to ext 5445.
When I call the external phone number staff answer fine on the first call.
When a second caller calls the number, they get busy - but it should be going to voice mail.

Below is the TNB of the MARP'd set for x5445.


DES 3RDFLR
TN 036 0 03 01
TYPE 3904
CDEN 8D
CTYP XDLC
CUST 0
MRT
ERL 101
FDN 4000
TGAR 1
LDN NO
NCOS 4
SGRP 0
RNPG 0
SCI 0
SSU
LNRS 16
XLST
SCPW
CLS CTD FBD WTA LPR MTD FNA HTA TDD HFA GRLD CRPD STSD
MWA LMPN RMMD AAD IMD XHD IRA NID OLD VCE DRG1
POD SLKD CCSD SWD LNA CNDA
CFTD SFD MRD DDV CNIA CDCA MSID DAPA BFED RCBD
ICDA CDMD LLCN MCTD CLBD AUTU
GPUD DPUD DNDA CFXD ARHD FITD CLTD ASCD
CPFA CPTA ABDD CFHD FICD NAID BUZZ AGRD MOAD AHD
DDGA NAMA
DRDD EXR0
USMD USRD ULAD RTDD RBDD RBHD PGND OCBD FLXD FTTC DNDY DNO3 MCBN
CDMR PRED RECD MCDD T87D SBMD
PKCH CROD ELCD
CPND_LANG ENG
RCO 0
HUNT 4000
LHK 0
LPK 0
PLEV 02
PUID
UPWD
DANI NO
AST
IAPG 0
AACS NO
ITNA NO
DGRP
MLWU_LANG 0
MLNG ENG
DNDR 0
KEY 00 SCR 5447 117 MARP
CPND
NAME ***********
XPLN 27
DISPLAY_FMT FIRST,LAST
01
02
03 SCR 5445 D MARP
CPND
NAME GBBEC, MAIN LINE
XPLN 27
DISPLAY_FMT FIRST,LAST
04
05
06
07
08
09
10
11
12
13
14
15
16 MWK 4000
17 TRN
18 AO6
19 CFW 4 4000
20
21
22
23
24
25
26
27 CLT
28 RLT
29
30
31
DATE 12 MAR 2014

The voice mail box for 5445 is setup correctly.

Any thoughts?

Thanks.

 

[KCFLHRC]

What happens when you call 5445 internally when it's busy? My guess it goes to VM.

 

[KCFLHRC]

Change your LHK to 3

 

[dabble]

Yes, dialing x5445 directly internally goes to VM

I will change the LHK and repost.

Thanks.

 

[dabble]

I changed the LHK and tested and it tested successfully.

I always thought that the LHK key would only come into play when multiple DN's where on a set NOT separated by any function key that it would hunt up the keys, so since I had nothing programmed in between, I didn't think it would matter.

Anyway - works now.

Thank you.