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Not enough licenses available error

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Oct 11, 2006
300
US
What does this error mean?

Error Occurred creating Report Object: There are not enough Concurrent Access Licenses to log you on. This system has 5 Concurrent Access Licenses. Please try again later, or contact your system administrator to obtain more licenses. Licenses can be purchased direct from Seagate Software or through the Seagate Software Online Store.

How can we resolve this kind of error?

I am using ASP and CR 8.5

Thanks.
 
I'd take it to mean that six people were trying to use it and the system is designed not to allow that without paying extra.

If you actually had less, it might be that someone logged off correctly and it has wrongly 'remembered' them.

[yinyang] Madawc Williams (East Anglia, UK). Using Windows XP & Crystal 10 [yinyang]
 
I do understand that. Apparently we have Crystal Entreprise 8.5 So what can I do to prevent this error in the future. Right now I have ASP pages that call these reports. All of them lie at our web-server where Crystal Entreprise has been installed.

Any ideas.

Thanks.
 
Hi,
You can set the timeout for an idle connection to a lower amount, but that may affect long-running reports if the data is slow returning from the datasource..(8.5 was not very good at dropping idle connections, however)

Otherwise, only buying more licenses will correct that ( it is not an error, just a limitation of your license).

If your users are informed, they can try later..


[profile]

To Paraphrase:"The Help you get is proportional to the Help you give.."
 
Hi,

Most interesting thing is that there is nobody using this test ASP site.

Currently people access these reports through a Perl Script. When this was launched 5 years ago, the dept saw this error. Then they upgraded it to Crystal Entreprise Standard. Worlwide, at a time, people view the reports and do not see this error.

The reason for changing over to ASP is entirely different.

But is there something I should see why this error came?

Are there some settings in the Crystal Entreprise that I should look at...But these settings work for Perl Script, so it should work for ASP too.

BTW, I just re-started the web server on which the Crystal Entreprise resides and this error went away.
 
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