NOT ALL PHONES WILL RING IN CALLING GROUP

[MAGIX5]

I have a Magix r4 that has a calling group, auto login, group ring. Three phones will ring three will not.

They are in the group, dnd is turned off.

I have spent hours on this and can not figure this out, and never had this happen. Any suggestions? Thanks.

 

[CarGoSki]

Do the phones ring when you call them directly?

You can print the non working extension using spm and post the results here

 

[MAGIX5]

Yes.

 

[CarGoSki]

So do you use winspm to connect?

 

[MAGIX5]

A EXTENSION INFORMATION


A Extn SS/PP Type
A 6021 10/ 1 MLX-10D

A CTI Link : No Alarms: ACTIVE
A Pool Access :
A Page Group :
A Primary Coverage :
A Secondary Coverage :
A Coverage Group :
A Call Screening : OFF
A Group Coverers :
A NS Groups :
A Auxiliary Work Time : NOT ACTIVE
A Group Calling Member: 6011
A Group Calling Log In: 6011
A Agent ID :
A Pickup Groups :
A Allowed Lists :
A Disallowed Lists :
A Restrictions : UNRESTRICTED
A ESS Sup. Status : NOT ACTIVE
A ESS Restrictions : ESS-2 - NO RESTRICTION
A Auto Callback : OFF
A Call Waiting : OFF
A Abbreviated Ring : ON
A Line Preference : ON
A Shared SA Ring : ON
A Receive Voice Calls : ON
A Coverage Inside : ON
A Forwarding to :
A Delay Forwarding : 0
A Rmt Call Frwd Pool :
A ARS Restriction : 3
A Forced Account Code : No
A Microphone Disable : No
A Rotary Enable : No
A Remote Forward Allow: No
A Trunk Transfer Allow: No
A NS Exclusion : No
A Voice Announce Pair : No
A Voice/Data Pair : No
A BIS/HFAI : No
A Language : English
A Authorization Code :
A 2B Data Port : No
A Primary Ring Delay : 2
A Secondary Ring Delay: 2
A Group Cover Delay : 3
A HotLine Extension : No
A Networking and ISDN Display Preference: NUMBER
A Service Observer:
A Service Observing Group:
A EXTENSION INFORMATION


A Extn SS/PP Type
A 6021 10/ 1 MLX-10D

A Button 34 *21 Blank Status None
A Button 33 *21 Blank Status None
A Button 32 *21 Blank Status None
A Button 31 *21 Blank Status None
A Button 30 *21 Blank Status None
A Button 29 *21 Blank Status None
A Button 28 *21 Blank Status None
A Button 27 *21 Blank Status None
A Button 26 *21 Blank Status None
A Button 25 *21 Blank Status None
A Button 24 *21 Blank Status None
A Button 23 *21 Blank Status None
A Button 22 *21 Blank Status None
A Button 21 *21 Blank Status None
A Button 20 *21 Blank Status None
A Button 19 *21 Blank Status None
A Button 18 *21 Blank Status None
A Button 17 *21 Blank Status None
A Button 16 *21 Blank Status None
A Button 15 *21 Blank Status None
A Button 14 *21 Blank Status None
A Button 13 *21 Blank Status None
A Button 12 *21 Blank Status None
A Button 11 *21 Blank Status None
A Button 10 *47 Do Not Disturb Status Off
A Button 9 *84 Redial Status None
A Button 8 *9 Pickup General Status None
A Button 7 *22 Group Call 6011 Status None
A Button 6 *44 ES2 Status On
A Button 5 *21 Blank Status None
A Button 4 893 Pool -I
A Button 3 *18 SysAcc-OO Ring Status None
A Shared System Access:
A
A Button 2 *16 SysAcc Voice -I Status None
A Shared System Access:
A
A Button 1 *16 SysAcc Ring -I Status None
A Shared System Access:
A

 

[dagwoodsystems]

You must have 6021 assigned to a Generic or IntegrtdVMI Calling Group--otherwise I would not see a value in the "Group Calling Log In" field.

Two things:

1. Group Ring doesn't mix with either type of VMI Calling Group
2. Changing the Calling Group type (to or from AutoLogin/AutoLogout to some flavor of VMI or vise-versa) when members are already assigned to that group WILL screw things up.

Double-check the "type" assigned to Calling Group 6011 is not VMI. If that's the case, then simply remove and re-add the non-ringing extensions. You should be good to go.

Tim Alberstein

http://www.dagwoodsystems.com