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not accessible from an outside?

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hototot

Technical User
Sep 11, 2008
173
US
I have a BCM400, when callers call in from the outside, via a backdoor number, after **, when you enter the mailbox and password, a call pilot recording says "this mailbox cannot be accessed from an outside location. please contact your administrator if you need assistance". All the other mailboxes work fine. There is no phone associated with this mailbox. Any ideas out there?
 
it's initialized, i can leave messages in it.
 
i ended up deleting and rebuilding the mbox
 
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