not able to make outgoing calls

[begems]

Hello,

I'm quite new in programming the Avaya system. I'm close to my ACA certification, but I have little or no experience in programming the system.

One of our customers has a 8700 in the States with remote G700's in LSP mode in Europe. They have over 20 phones in a call centre, all able to receive calls for the groups they belong to, all able of making internal calls... Just one phone, with the same COR and COS as all the other phones isn't able to make outgoing calls. When you enter the access code for an outgoing trunk (0), you immediatly receive fast busy tone.

Who knows where to look at?

Regards.

 

[woody129]

hi begems

something you can look for is in the user tab under telephony make sure the user doesn't have outgoing call bar ticked

regards

 

[MsBozz]

Make sure users aren't set to phone manager pro under telephony tab. If they are, they have to stay logged in the make outbound calls

 

[Morrack]

You also might try enquiring in the Definity forum. This is the IP Office forum.

Peter