Not able to get second auto attendant to answer

[TheatreGuy]

We have taken our six POTS lines that were all being answered by AA1 and split them into groups of three. We had the phone company keep three numbers on the original group and put the other three in a new hunt group. 801,803 and 805 are being anwered correctly now that this has been done but 802, 804 and 806 get "your call is being transferred to the operator". I have tried many things but nothing changes what happens. What am I missing?

 

[GoKings]

All that you need to do is assign all 6 lines to the calling group for vm. In the vm system (assuming you have a Merlin Messaging or Legend Mail) you assign the appropriate 8xx line to the appropriate auto attendant. This line assignment is done in the auto attendant selection of the admin mbx. Make sure that you have recorded your greeting for the 2nd AA as well.

 

[TheatreGuy]

Thank you but that was the first thing I tried. Do I need to restart the phone system?

 

[GoKings]

A restart won't do you any good. Are you sure that the lines are not going to vm via another assignement other than the calling group (i.e. - are they assigned to a station that is covering to vm?) You said in your response that this was the 1st thing youtried, but did you change it or how do you have it now? Also is this a Merlin Messaging or is it a Legend Mail? Have you tried defining a mbx as AA#2 and cresting an adjunct of that AA mbx, adding it to the cvr grp and test dialing the ext to make sure that you get the AA? What have you done so far? Help me out here.

 

[TheatreGuy]

This is a Merlin Messaging vm with a Magix. AA#1 is covered by ext 100 (receptionist). During the day we have the calls answered by her and if it is unanswered it goes to vm. We want to take three of those lines away and have them ring to vm. I have defined a mailbox and it does pick up. I am not sure about cresting an adjunct. I have tried assigning those lines to 777 and making that the AA#4 extension. These lines are all in pool 70. Thanks for the help.

 

[TheatreGuy]

I got it to work. I know how it happened but don't think I could explain it very well. Just understanding the difference between coverage group and calling group gives me a headache. Maybe it is because it is 11:30 PM

 

[CinemaPhones]

Glad to hear you got MM working. By your user handle, I'm curious if your application is motion picture / movie info line related? If so, I'm always interested in learning how various cinemas handle movie info and routine business calls.

Rather than knocking this thread off course, if you'd like to share some dialouge, my email is randall@rheus.com