Not able to dial an 855/888 toll free number

[J2XS]

Hello

I am not able to dial an 855 toll free number. I am fairly new to ARS routing. Can anyone help? This is what I see when I run "list ars analysis"

Dialed String Location Min Max Route Pat Call Type Node Number
1200 all 11 11 deny fnpa
1300 all 11 11 deny fnpa
1400 all 11 11 deny fnpa
1500 all 11 11 deny fnpa
1600 all 11 11 deny fnpa
1700 all 11 11 deny fnpa
1809 all 11 11 deny fnpa
1900 all 11 11 deny fnpa
1900555 all 11 11 deny fnpa
1xxx976 all 11 11 deny fnpa
611 all 3 3 1 svcl
81 all 3 3 1 svcl
976 all 7 7 deny svcl

 

[kyle555]

should see more... that's your ars table for 'all' locations. do a 'display locations' or 'list locations' - each location has its own ARS table too.

list ars analysis location 1 or 2 etc

rule is: always use your location ARS first unless you have a more exact match in the ALL table. Maybe you're in location 1 and list ars analysis location 1 has 1800 and 1866 but not 1855. Maybe whoever set up your pbx was a bit paranoid and left the ALL table include only entries they want to deny and not route at all.
If all you have in ARS ALL is deny, then it most certainly is not the thing routing outside calls!

 

[J2XS]

I added the 1855 but it still won't work (see attachment). What's funny is that I am not able to dial an 800 number either. Not sure if it's that particular number because I know our company calls dozens of 800 numbers.

 

[kyle555]

I guess the part I omitted was the part where your location isn't necessarily location 1! If you have a digital phone, then display media-gateway x or display cabinet x if your phone is in a G650 and it'll have your location. If you have an IP phone, status station xxxx and somewhere in the middle few pages you'll have a network region associated to your phone. Display ip-network-region X and it will have a location assigned. The location of your IP or TDM phone is the one it's picking in ARS.

You can also list trace station xxxx in emulation (not gedi) and it'll tell you what route you picked/didn't pick/what you matched in the call routing for the pbx to have come to that decision.