Not able to complete login - New Question

[sbankscharles]

Previous post may not have been completely clear (sorry I sometimes have that issue here) but adding an IP route seemed to help but now I have another issue.
To be clearer - My IP Office 500 call server, where I have a H.323 extension with a user setup, is 192.168.5.4. I have a Cisco 112 Phone Adapter with an IP of 10.200.0.101 that I'm trying to register. When the adapter tries to register I get the following error message:

01:01:16 1634447795mS SIP Reg/Opt Tx: phone
SIP/2.0 401 Unauthorized
Via: SIP/2.0/UDP 10.200.0.102:5060;branch=z9hG4bK-414eb16d
From: "5401" <sip:5401@192.168.5.4>;tag=72b9079afe814799o0
Call-ID: 80bbc1f6-767877b7@10.200.0.102
CSeq: 155060 REGISTER
User-Agent: IP Office 11.0.4.1.0 build 11
Allow: INVITE,ACK,CANCEL,OPTIONS,BYE,REFER,NOTIFY,INFO,SUBSCRIBE,REGISTER,PUBLISH
WWW-Authenticate: Digest nonce="b77808da0105f493da8c",realm="ipoffice",algorithm=MD5
Server: IP Office 11.0.4.1.0 build 11
Content-Length: 0
To: "5401" <sip:5401@192.168.5.4>;tag=c2b502b4359450da

There is open communications between the two networks on my switch and I can connect to the web interface of the adapter from the 192.168.5.x network. User ID and Password are correct. I followed documentation on configuring the adapter, but not sure if that is the issue or if I'm missing something with the Avaya IP Office. I researched having phones on a different subnet than IP Office but did not find anything for this situation.

Thanks
Charles

 

[budbyrd]

Not to sure what the end goal is but if you are trying to register a non-Avaya piece of equipment it would need a 3rd party license. The IPO will only Avaya phones to connect with a standard license.

 

[sbankscharles]

Not to sure what the end goal is but if you are trying to register a non-Avaya piece of equipment it would need a 3rd party license. The IPO will only Avaya phones to connect with a standard license.

I do have have a 3rd party license, but you bring up a good point as I don't know how many devices it is for.

 

[budbyrd]

Each license allows one end point.

 

[derfloh]

Additionally... The SIP messages you posted is normal. Each registration is answered with 401 in the first step and the endpoint has to register again with a message containing the given "WWW-Authentication" together with password.

 

[sbankscharles]

Not to sure what the end goal is but if you are trying to register a non-Avaya piece of equipment it would need a 3rd party license. The IPO will only Avaya phones to connect with a standard license.

Thanks. I thought I had enough licenses but after seeing this dug deeper and discovered they all were in use. Would be nice is Avaya IPO would have given me THAT as an error.