Not a Partnet Guy

[paul3461000]

Hi,

I'm a network guy who picked up the IP Office line of products to get into VoIP.

I have this job to simply moving a partner system. (4 lines / 5 phones I think).

Is there anything I need to be concerned about? Should I back up the system config first?

Thanks.

 

[paul3461000]

Geez I even mispelled Partner in the subject. Guess that shows how desparate I am for help.

 

[Dexman]

Depending on which version of the Partner system you have, you should do a back-up of the processor and voicemail system, if applicable.

The Partner ACS does have a card to save configurations to while the Partner, Partner II and Partner Plus do not.

For voicemail, the Partner Voice Messaging does not have a backup feature while the Partner Mail VS and the Avaya Partner Messaging do.

Normal precautions that deal with the handling of electronic equipment should be followed.

If you get really "cold feet" concerning the move, you can get specific advice here. or check the Yellow Pages for a vendor who works with Avaya telephone systems. A system move should be easy for them to do.

 

[1043]

The move should be easy as long as the system doesn't lose its programming,you know how to program, you know how to chase dial tone, you know how to run cable, you know how to jack the locations and cross connect the system. Also pray that the system still works after the move and know how to troubleshoot anything that goes wrong.Be prepared for the worst and hope for the best.

Then get payed.

 

[aarenot]

details of equip you are moving please.

 

[paul3461000]

The phone system is a Partner Plus Mode 103B

 

[telecomtekperson]

BUmmer. Does the customer have any indication how old it is? There is a possibility that when you shut the power off to the unit, it loses all programming. There is no way to do a backup. The batteries are soldered to the circuit board inside.

I would download a manual and become a Partner programmer ....and quick....

 

[paul3461000]

Thought it might come to that. They want it moved in a week. Only five phones so the programming can't be too complicated.

Don't think there's voice mail.

There is a "NTL Digital Announcement System". Looks like its connected with to audio port.

 

[Dexman]

If the batteries are dead and the system defaults during the move, it might be worth while looking into upgrading to the Partner ACS platform after everything is up & running again.

The R6 processor uses (2) "AAA" batteries to maintain programming and even uses a PC card for system backup & restore functions, you will be able to keep the existing telephones and can add an auto attendant/voicemail system.

 

[skip555]

you can replace the on board battery for a whole lot less than a ACS

 

[aarenot]

just sell them an acs , set it up ahead of time at new location. paying by the hour to uninstall/move re-install the old system, and reprogram, and put new battery in can go toward the new system instead. then they have invested in something that is not soon to be dying anyway probably. uninstall 2 hrs, reinstall 2 hours, reprogram 1 hr still leaves you old equip. new system no uninstall, install is included, program included, and new equipment. to not offer a new system would not be bad service. not wise to invest in an old system. the phones should probably all work fine on new system.

the best time to upgrade is before you pay to move the old system to a new location.

 

[paul3461000]

Customer has said no to upgraded system. Corporate has already standardized on Cisco and its just a matter of time before this store gets a new phone system.

 

[Dexman]

At this point, my suggestion would be to brush up on the programming of the Partner Plus, do the move, put the system on a UPS at the new location and reprogram if needed.

That should keep things going until the new phone system is purchased and installed.

 

[HyTech]

Does the customer lose programming during power outages now?
If not, you could get a battery backup for the move. You could keep the cabinet/processor plugged into the battery backup for the move. It would keep your programming, when you get to the new site, plug in to outlet right away. A lot of dangers with this: Modules could shift while moving and short out. Battery backup has to have enough life for the drive. I do not recommend, but I have done this b4. I would recommend hiring a vendor. They may save a few bucks, if everything goes right. But they will pay an arm/leg if things go wrong. good luck.

 

[skip555]

battery cost less than 10 dollars , takes 10 min to install , maybe another 20 to reprogram

we charge 100.00 for service call to replace battery ,
battery and reprogram