Norton AV 2003 can't contact LiveUpdate server

[isaacgrover]

Good evening from Wisconsin,

I have a client running Norton AV 2003 on Windows 98 (yeah, I know) and the Symantec site was happy to take payment to renew her AV definitions subscription, but NAV2K3 can't contact the LiveUpdate server to renew the subscription.

The error I receive is "LiveUpdate was unable to connect to the server and confirm your subscription status" and I have gone through the steps shown at this page on the Symantec site (

http://tinyurl.com/evwxk).

Is there a way to force NAV2K3 into accepting her renewal?

Thank you in advance,

--
Isaac Grover, Owner
Quality Computer Services of River Falls, Wisconsin
Affordable I. T. Consulting, Web Design, and Web Hosting.
Commercial and Residential Inquiries Welcomed.
Web:

http://www.qcs-rf.com