Norton Antivirus doesn't work after upgrade to XP

[andielangley]

I had Norton Antivirus 2003 Professional installed on my Windows 98 system. I upgraded to XP Professional yesterday and found my NAV would no longer work. I found the error on the Symantec Knowledge Base - solution was to uninstall and reinstall the software. I uninstalled successfully but when I reinstall, it gets so far through the process and then rolls back. No errors are given, but the software is not installed! Any ideas??? I am installing from a download version rather than CD.

 

[tdgulbra]

I had a similar problem. You need to download the XP version of NAV. They keep a record of your original payment and that will let you get the new version. There is an order number on your receipt that is needed to retrieve your payment record. Once I found mine, the procedure was very simple.

Bottom line, the NAV you downloaded for 98 is NOT compatible with XP, you need a new copy of NAV.

Tony