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Norton Anti-virus user group support

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electricpete

Technical User
Oct 1, 2002
289
US
I just purchased and installed Norton System Works Professional 2004.

It seems to work find except for the Liveupdate feature. I can never get more than 10 - 20k of the multi-megabyte files downloaded at a time. The Liveupdate terminates and gives me a warning that it was unsuccessful. I have tried 20 times with rebooting in between.

I don't think this is a dial-up connection problem. My other internet browsing and downloading seems to work find.

I suspect perhaps Norton site is being overwhelmed by outside attack, similar to the discusion about spyware.

I tried using Norton automated help, including automated assistant. It stalled in the middle just like Liveupdate. I would like to talk to a human but as far as I can tell Norton/Symantec doesn't have any human's available unless you first give them your credit card number ;-)

Questions:
1 - Do you have any idea why I am having problems with Norton Liveupdate and automated assistant?
2 - Is there some kind of Norton user's group where I can ask fellow Norton user's my questions?
Thx!
 
I'm not sure if this is the real solution, but it's worth a shot. Whenever I run Liveupdate (well I'm using dial-up), it is the only application that uses internet connection. I close other applications that consumes internet bandwidth. Your internet connection should be dedicated only to liveupdate for it to complete successfully. Whenever I run other applications that consumes internet bandwidth such as browsing and downloading, I get the same problem as yours.
 
Thanks for the response. I believe there was some problem with the site last weekend that really screwed up the liveupdate. This week I am having no problems.
 
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