Norton Anti-Spam 2005

[katz76]

I am attempting to get Norton Anti-Spam running on several Windows 2000 SP4 computers running Outlook 2002. The computers all connect to an Exchange 5.5 server.

Unfortunately, I am having absolutely no luck. The software is activated and turned on. I have checked all the settings. I have exhausted Symantec's online knowledge base. Nothing they suggest has worked. I have uninstalled and reinstalled the software several times on several different computers. I am completely out of ideas.

I am hoping someone here has some experience with this product and can give me some advice. Any help is very much appreciated. If you need any more info about my configuration please let me know.

Thank you.

 

[franklin97355]

Just what do you mean by nothing works? What are your symptoms?

 

[katz76]

Sorry for not explaining better. When I say "nothing works" I mean literally nothing works. It's as if I don't even have the software installed. Absolutely no spam messages are blocked. The Norton Anti-Spam toolbar is present but that's about it.

 

[Wadoki]

I have recently read that Norton Anti SPAM is not that great out of the box and has to be trained.

See

http://www.pcflank.com/art57_1.htm

 

[katz76]

I appreciate the link. Thank you for your help.

However, I've been manually indicating emails as spam for a week but so far nothing has been automatically removed by the software without me doing it myself. Emails have come in that are on my blocked list and they just sit in my inbox until I indicate they are spam. The problem I am having is far more than the software being "not that great out of the box". It hasn't even identified one email as spam on any of the systems I am using it on.

Thanks for the link, though. I really do appreciate any help I am offered.