Norton 2008 Internet Security Won't Install

[ShadowGun]

Hi, I had norton 2008 and i had to re-install to because of a persciption error. So i do that and now it won't install. It keeps getting a error and sends info to Norton tech. I've tryed the removal tool and deleted registry(maybe missed something) still nothing. It gets stuck when installing Symatics Networks Drivers. Any ideas?

 

[MichaelYork]

Hi Shadow,

This is Mike from the Norton Authorized Support Team responding to your post.

The proper way to uninstall Norton Internet Security is to use the removal tool, and to run it 2-3 times, making sure that you reboot after it completes running each time. If you can please try following directions below, it should resolve your problem and allow you to uninstall and then reinstall Norton Internet Security.

1. Click on the following link to download the Norton Removal Tool:
Norton Removal Tool and Instructions

2. After you run the tool, please restart your computer. Then log in to Windows again and run the removal tool again. Restart your computer after it is finished running the second time as well.

3. Make sure that your internet connection is working properly, and then reinstall Norton 360. Towards the end of the installation process, the LiveUpdate feature will automatically run and download and install updates to both the program files and definition files.

4. When the installation is complete, please manually run LiveUpdate to make sure that all of the updates are downloaded and applied. To do so, Click Start-> All Programs->Norton Internet Security->LiveUpdate. LiveUpdate will run again and download and install any additional updates that are available. When this is complete, close the LiveUpdate window by clicking the "Finish" button.

By default, as long as you are logged in to Windows and connected to the Internet, LiveUpdate will run in the background a few times a day and automatically download and install any future updates.


Please try this process and let me know if it resolves your problem.

Thanks,
Mike


Michael York
Norton Authorized Support Team
Symantec Corporation

http://service.symantec.com/priority

 

[Precisionpro]

I have run the un install norton programe MANY times and rebooted BUT still can't re install 2008. gets so far then stops

 

[MichaelYork]

Hello,

In regards to the problems that you are both experiencing removing and reinstalling Norton 2008, the one thing to make sure of is that you do not have any other 3rd party antivirus or internet security applications installed, as they can cause conflicts and problems with the uninstalling.

Please check your Add/Remove Programs for these and if they exist , please remove them first.

Also, please make sure that your internet connection is working when you download the Norton Removal Tool, as well as when you reinstall it. This will ensure that it is properly removed and properly updated upon re installation.

Please try this process and let me know how it goes.

Also, can you please clarify which Norton product and version you have installed.

Thanks,
Mike


Michael York
Norton Authorized Support Team
Symantec Corporation

http://service.symantec.com/priority