Northern Telecom - Meridian PBX - Music/Annoucement while in cu

[olympus41]

I have a Northern Telecom Meridian PBX. I am trying to set up our ACD to play an announcement or music while a person is in cue. Currently all callers in cue get RINGING until someone becomes AVAILABLE to accept the call in cue. We have a MUSIC-ON-HOLD unit to be able to accomplish playing MUSIC when a person is on hold.

Thank you,

Olympus41

 

[phonedoc]

you will hear ring back because you dont have a RAN to answer the call and return answer supervision. Build a ran trunk to handle the calls arriving then after they hear that they will hear music.

 

[Nahart]

Assign your music on hold route in your call treatment script.

 

[janaya]

If you are just using basic ACD then....

Get your Music Route. If you do not know then do a file capture and print your RDB. Look for the one Type: MUS.

For example purposes let's say 20.

Go to LD 23.

REQ: CHG
TYPE: ACD
CUST: 0 <-- YOU HAVE TO ENTER CUST NUMBER
ACDN: ACDN YOU WANT TO ADD MUSIC
yada..yada...hit enter until you get to..
MURT: 20 <-- ENTER YOUR MUSIC ROUTE HERE.

Then just enter through the rest and you are done.

Hope this helps.

John

 

[olympus41]

Janaya,

My music route is &quot;3&quot;, and I have added that to my ACD 5111 under the option MURT. I have made a test call to my ACD 5111, and still I only hear ringing, no music. What am I doing wrong? Am I forgetting something?

 

[phonedoc]

it will not play music unless the call is ansered by a ran route.
FRRT #. this must be assigned or you will get ring back only. after the call is answered by the ran then the music will play.

 

[vztech]

phonedoc is correct you need a RAN