Nortel - Transfer calls to VMail using ext. buttons? 2

[gibsonLP]

I would like to transfer an incoming call to voicemail by pressing two keys, "Transfer to Voicemail" and Extension button "XXXX". Below is a typical scenario, can you help?

I get an incoming call and want to transfer it to voicemail-box XXXX. I have a button labled "Transfer to Voicemail", I press it, the call is placed on hold, then I press the button for ext XXXX, so the call can be sent directly to that persons Voicemail.Instead of being transfered, the caller remains on hold while I hear extension XXXX ring. If I hang up, the caller still remains on hold.
I find that I have to manually dial in the number of the extension after pressing the Transfer to Voicemail button.

Any info would be greatly appreciated, Thanks. G.L.P.

 

[plough]

That is correct, If you press a DN button, it will not send it to VM, You would have to set up a seperate Autodial Key with the EXT programmed on it (Possible with a # programmed after it too?).... If I am understanding what you are saying correctly...

 

[johnpoole]

not today, answer call, press transfer, dial express mail (autodial or hot d ) then the dn#...

john poole
bellsouth business
columbia,sc

 

[plough]

Your right...
Why make it more complicated than it has to be.

I was thinking answer call, press transfer, dial express mail (autodial or hot d ) then the dn# programmed on Autodial key... (if they did not want to dial the extra 4 digits.) It is only 4 digits though - Why be Lazy!