It looks like Nortel is looking to sell its business telephone systems division to Avaya.
If it ain't broke, I haven't fixed it yet.
If it ain't broke, I haven't fixed it yet.
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Nortel To Sell Enterprise Solutions Business
- Thread starter Dexman
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Being an end user, I've never had to contact Avaya or Nortel support.
As I understand it, the support process for Avaya goes something like this:
Someone needing assistance with an Avaya product would first contact their Avaya Business Partner. If the BP can't resolve an issue, the BP contacts their distributor (either Catalyst or Jenne). If the distributor can't resolve the issue, they would open a ticket with Avaya.
I don't have any insight into Nortel's support policy.
Just like Avaya's equipment, there are tons of Nortel products in use all over the world. Nortel has had the Canadian market pretty much to themselves while Avaya has been a small player there.
Here in the US, I think Avaya is more popular of the 2 brands (Avaya is the modern incarnation of what was the business/commercial telephone division of Western Electric).
I'm not sure how would/will this affect Nortel products. As of late, Avaya has been inching away from traditional telephone systems in favor of hybrids.
Avaya retired the Merlin Magix in 2006 because it competed against the IP Office platform. Then Avaya released the Partner ACS R7 processor and we all know what happened there.
To Avaya's credit, the Partner ACS R8 processor seems to be bug-free. I haven't seen any reports of major problems posted here, or on any of the other tech help sites I participate in.
All I can say is "Stay Tuned".
If it ain't broke, I haven't fixed it yet.
As I understand it, the support process for Avaya goes something like this:
Someone needing assistance with an Avaya product would first contact their Avaya Business Partner. If the BP can't resolve an issue, the BP contacts their distributor (either Catalyst or Jenne). If the distributor can't resolve the issue, they would open a ticket with Avaya.
I don't have any insight into Nortel's support policy.
Just like Avaya's equipment, there are tons of Nortel products in use all over the world. Nortel has had the Canadian market pretty much to themselves while Avaya has been a small player there.
Here in the US, I think Avaya is more popular of the 2 brands (Avaya is the modern incarnation of what was the business/commercial telephone division of Western Electric).
I'm not sure how would/will this affect Nortel products. As of late, Avaya has been inching away from traditional telephone systems in favor of hybrids.
Avaya retired the Merlin Magix in 2006 because it competed against the IP Office platform. Then Avaya released the Partner ACS R7 processor and we all know what happened there.
To Avaya's credit, the Partner ACS R8 processor seems to be bug-free. I haven't seen any reports of major problems posted here, or on any of the other tech help sites I participate in.
All I can say is "Stay Tuned".
If it ain't broke, I haven't fixed it yet.
I think these guys might hae something to say..
I think these guys might have something to say..
"
This is for a different piece of the company. The CDMA and LTE Access part is different than the Enterprise equipment parts.
Mike
"
This is for a different piece of the company. The CDMA and LTE Access part is different than the Enterprise equipment parts.
Mike
Yes but if you read about earlier news on them they wanted the whole thing they just could not get the backing in time. The deadline for bidding on the Wireless was 4 pm on the 21st so they put in their bid for that. So now they have 45 days to put together something for the Enterprise side.
also let's not count out Research in Motion (RIM) They are yelling foul right now because Nortel turned down their bid for wireless. (reported to be somewhere arond 1.1 billion)
also let's not count out Research in Motion (RIM) They are yelling foul right now because Nortel turned down their bid for wireless. (reported to be somewhere arond 1.1 billion)
I think what you'll see (many years from now) is Nortel tech being intergated into Avaya (inc propretry phonesets etc), with the Nortel kit being phased out over a number of years.
Hopefully they will use the best bits of both and make a truely kick ass system.
Most people spend their time on the "urgent" rather than on the "important."
Hopefully they will use the best bits of both and make a truely kick ass system.
Most people spend their time on the "urgent" rather than on the "important."
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