Management in my company has the idea that they would like to replace the Symposium with Aspect. Does anyone have any thoughts on this that could benefit me either way. For or against I would like to hear all opinions. Links to information on the web that could help would also be appreciated. The reason this has come about is we closed one of our call centers and that center had an Aspect and one of our other centers has a Nortel Option 81c with Symposium 4.2.
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Nortel Symposium versus Aspect
- Thread starter todd1019
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norteldude
Vendor
We have a nortel 81c for our call center. It uses symposium we also have an Aspect switch for different call centers in our bank. But the difference is in service and maintenance costs. The Aspect switch is very expensive to maintain and to have service calls if we have a problem the vendor has to fix. We are in Pennsylvania.Not too great of tech support for the Aspect but Nortel is great.
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